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Although there is a growing body of work on immigrants' information behavior, little is known about the pre-arrival information experiences of immigrants who consult formal information sources such as immigration agents. Drawn from a larger study on the information behavior of immigrants, this paper mainly reports the semi-structured interview findings on the pre-arrival information experiences of Bangladeshi immigrants who used formal information sources with discussion on how that affected their post-arrival settlement into Canada.

The study used a mixed method approach with semi-structured interviews (n = 60) and surveys (n = 205) with participants who arrived in Canada between the years of 1971 and 2017. Data were collected from May 2017 to February 2018.

Although the overall scope of the original study is much larger, this paper features findings on the pre-arrival information experiences derived mainly from an analysis of interview data. This study provides insights into the pre-arrival information experiences of Bangladeshi immigrants consulting formal information sources such as immigration firms, individual immigration consultants and more formal government agencies. The author introduces a new concept of “information crafting” by exploring the negative consequences of selective information sharing by immigration consultants/agents in newcomers' settlements in Canada, primarily positive information about life in Canada, sometimes with exaggeration and falsification. The interview participants shared story after the story of the settlement challenges they faced after arriving in Canada and how the expectations they built through the information received from immigration consultants and government agencies did not match after arrival. This study emphasizes the importance of providing comprehensive information about life in Canada to potential newcomers so that they can make informed decisions even before they apply.

The findings of this study have theoretical and practical implications for policy and research. This study provides insights into the complicated culturally situated pre-arrival information experiences of Bangladeshi immigrants. Moreover, the study findings encourage researchers in various disciplines, including psychology, migration studies and geography, to delve more deeply into newcomers' information experiences using an informational lens to examine the information newcomers receive from diverse sources and their effects on their post-arrival settlement in a new country. The study challenges the general assumptions that formal information sources are always reputable, useful, and comprehensive, and it provides some future directions for research that seeks to understand the culturally situated information behavior of diverse immigrant groups.

The core purpose of the study is to find the existing status of digital libraries (DLs) in university libraries of Bangladesh and to see whether university libraries of Bangladesh are ready to convert their traditional libraries into digital ones. Other purposes include: to explore the status of adoption of subscription-based e-resources among the university libraries in Bangladesh; to assess the level of information and communications technology skills of library and information science (LIS) professionals working in the university libraries; and to illustrate the government initiatives on digitization/DL development.

The current study used the mixed methods, i.e. qualitative and quantitative. A questionnaire was prepared to assess the existing status of DL systems in university libraries of Bangladesh and to meet other purposes of the study. The population of the study included the heads of the public and private university librarians in Bangladesh. Several phone contacts were made for this study. A good number of e-mail addresses of the librarians of public and private universities in Bangladesh were collected over the phone. The study was conducted from June 2012 to September 2012. Of the 50 identified respondents, the author received 30 completed questionnaires. The heads of 18 public universities and 11 private universities and one international university responded to this study. Two responses were received by post. Therefore, the response rate for the current study is 60 per cent.

As part of the government’s pledge to build “Digital Bangladesh”, several initiatives have been taken that are related to digitization, information development and developing repositories and e-services for citizens. However, not much initiative has been taken to develop nationwide DLs in Bangladesh. In terms of e-resource usage scenario, public university libraries are better in offering e-resources to its students and faculty members than private university libraries in Bangladesh. Finally, it turned out that the majority of the university libraries in Bangladesh are not ready to be digital. Lack of funds, lack of infrastructural support and lack of skilled LIS professionals are the main reasons hindering the development of DLs in the university libraries of Bangladesh.

This study will help DL researchers around the world in getting information on the status of DLs in Bangladesh. The Government of Bangladesh, policymakers, university authorities and LIS professionals in Bangladesh will highly benefited from this research. No study to find DL readiness of the universities has so far been conducted.

Studies on the information behaviour of immigrants including refugees across the globe show a significant dependency of immigrants on their informal networks for meeting various settlement and everyday life information needs. Although there are quite a few studies in LIS that globally report the dependency of immigrants on their personal networks, very little is known about their experiences with their informal personal networks in the contexts of their settlement in informational terms. This paper explores the information experiences of Bangladeshi immigrants in Canada consulting informal networks including broader Bangladeshi community people in pre- and post-arrival contexts.

The study uses a mixed-method approach including semi-structured interviews (n = 60) and surveys (n = 205) with Bangladeshi immigrants who arrived in Canada between the years of 1971 and 2017. Interview data were analysed thematically, and descriptive statistics are used to describe the survey data relevant to this study.

Although the overall scope of the original study is much larger, this paper features findings on the information experience derived from an analysis of the interview data with some relevant references to the survey data when deemed appropriate. This paper provides insights into the information experiences of Bangladeshi immigrants within their personal networks, including friends, family and ethnic community people. The findings of this study show that participants sometimes received discouraging, unhelpful or wrong information from their personal networks. The multiple dimensions of the information experiences of the study participants show the many consequences for their settlement lives. For some participants, settlement was particularly impacted by the concept of “information sharing fear” that emerged from the interviews. Information sharing fear relates to concerns that sharing information about the challenges faced by newcomers could be considered by potential immigrants as a kind of active “discouragement”. Participants described being sensitive to charges of envy or jealousy when they shared information related to challenges newcomers face, as friends and family see them as trying to prevent competition for social status.

The findings related to the information experiences of immigrants consulting informal networks has potential implications for research in various discipline such as LIS, migrational studies and psychology that explore the benefits of social networks in newcomers' settlement. The study also sets a ground to take a more holistic approach to the information experiences of newcomers, not just naming the sources newcomers utilize in settlement and everyday life contexts. The study also provides some future directions to comprehensively understand the culturally situated information behaviour of various immigrant groups.